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Privacy Policy

INDIJOY TOYS – Privacy Policy

Effective Date: [20-09-2025]

At INDIJOY TOYS, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop with us, or interact with our services.

1. Information We Collect

We may collect the following information when you use our website or services:

  • Personal Details: Name, email address, phone number, billing/shipping address.

  • Payment Information: Payment method, transaction details (processed securely through trusted payment gateways; we do not store your card details).

  • Usage Data: IP address, browser type, device information, and pages visited to help improve our services.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders.

  • Communicate updates, offers, and support.

  • Improve website performance and customer experience.

  • Prevent fraud and enhance security.

3. Sharing of Information

  • We do not sell or trade your personal information.

  • We may share limited data with trusted third parties (courier partners, payment processors) only to fulfill your order.

4. Cookies & Tracking

  • We use cookies to enhance site functionality, analyze traffic, and remember your preferences.

  • You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We implement strong encryption and security measures to protect your data from unauthorized access, disclosure, or misuse.

6. Your Rights

You have the right to:

  • Access, update, or request deletion of your personal data.

  • Opt out of marketing emails at any time.

  • Contact us for any privacy-related concerns.

7. Contact Us

For questions about this Privacy Policy or your personal data, please reach us at:

  • Email: privacy@indijoytoys.com

  • Phone: +91-9835484597

  • Address: [Rahmat Nagar Koldiha, Giridih, Jharkhand - 815301]

Frequently asked questions

Here are some common questions about our company.

🌟 Our Services at INDIJOY TOYS

At INDIJOY TOYS, we provide everything needed to make playtime safe, fun, and memorable:

  1. Toy Sales (Online & Offline)

    • A wide range of educational toys, learning games, puzzles, soft toys, and activity sets for all age groups.

  2. Nationwide Delivery

    • Fast and reliable shipping across India with order tracking and secure packaging.

  3. Custom & Gift Packaging

    • Special gift wrapping and custom packaging for birthdays, parties, and festive occasions.

  4. Bulk & Corporate Orders

    • Special pricing and custom solutions for schools, daycare centers, events, and corporate gifting.

  5. Easy Returns & Exchanges

    • Hassle-free 7-day return and exchange policy to ensure customer satisfaction.

  6. Customer Support & Assistance

    • A friendly Help Center to guide you with order tracking, product queries, and after-sales support.

📞 How to Contact INDIJOY TOYS Customer Support

If you have any questions about your order, products, or policies, our team is happy to help.

1. Email Support

  • support@indijoytoys.com

  • Available for order issues, returns, product queries, and general assistance.

  • We aim to reply within 24 hours (Mon–Sat).

2. Phone / WhatsApp

  • +91-9835484597 (India)

  • Call or message between 10 AM – 6 PM, Monday to Saturday.

3. Help Center

  • Visit our Help Center on the website to read FAQs, track orders, or submit a support ticket anytime.

4. Social Media

  • Message us on Instagram, Facebook, or Twitter (@indijoytoys) for quick updates and support.

INDIJOY TOYS – Return Policy

We want you to love every toy you buy from us. If something isn’t right, our easy return process ensures a smooth experience.

✅ Eligibility

  • Returns are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in original packaging with all tags and accessories.

  • A valid order ID or invoice is required.

❌ Non-Returnable Items

  • Used or damaged products after delivery.

  • Customized or personalized toys.

  • Clearance or “Final Sale” items.

🔄 How to Return

  1. Request a Return

  2. Pack the Item

    • Secure the product in its original packaging.

  3. Pick-Up / Drop-Off

    • Our courier partner will schedule a pick-up, or we’ll share the nearest drop-off location.

  4. Refund / Exchange

    • Refunds are processed to the original payment method within 5–7 business days after quality inspection.

    • Exchanges are shipped once the return is approved.

💡 Tips

  • Keep the courier receipt or tracking details until your refund/exchange is confirmed.

  • For damaged or incorrect items, share clear photos when requesting the return to speed up processing.